Image not showing on the staged or live site

Question: "I add an image to a chunk in SAM and it looks fine but then I stage or publish and it is gone. What happened?"

Answer: This most likely is happening because the image needs to be uploaded into the inline-images folder. When you upload to the "root" level folder and stage/publish, SAM doesn't copy those images to the staged/live site so that's why they don't show up.

Here's how you would fix this:

  1. Edit the chunk that contains your image.
  2. Click on the image which will make it highlighted, then click the Insert/Edit image button.
  3. Navigate to the inline-images folder. If you are inside a different folder, then click the Up arrow to move up in the hierarchy.
  4. Upload your image to the inline-images folder (or a sub folder if that is applicable to your site).
  5. Once it's finished, select it from the asset browser which will replace the image in your chunk with the new one.
  6. Then when you stage or publish, your image should show up.
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1 Comments

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    Dominica Garza

    Sherrill, I am running into the same issue, however, the images are saved to the "inline-images." What's strange is some images are showing on the staged site while others aren't. Any other guidance? 

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